Frequently Asked Questions

Depends on the event! Balloons may be blown-up prior to the event and created on site, or full pieces may be brought already assembled. Set-up details are contingent on size, scheduling, and venue access.

Balloons are fragile in nature & therefore susceptible to damages (these damages include popping, deflation, color alterations)  when sustained by extreme temperatures and can NOT be guaranteed for a specific amount of time. Due to impacts beyond the control of LI Balloon Queen including but not limited to exposure to the elements (weather), human and animal interactions & indoor conditions including location/venue, inadequate and/or improper access into venue space, narrow staircases, multi-level venues, etc. can also affect the integrity of our pieces.  Although, LI Balloon Queen strives to provide our clients with a perfect balloon installation, there are situations that are out of our control and popping is one of them. 

We charge per foot. Each cluster (approx. 6-8 balloons) is considered 1 foot.

We work with real and faux flowers. Any real design can be replicated with our faux floral pieces.

We require a minimum set-up window of two hours for all events. Venue access is needed for the full two hours. Please keep in mind, some installations are fairly large and may require a multi-day set-up.

There is a $300 minimum for all orders requiring delivery and installation. On occasion, delivery may be offered for grab-and-go items at a discounted price.

A 50% deposit is required to reserve any date. Once a deposit is received, you are added to our calendar and we will proceed with ordering supplies as necessary. This deposit is non-refundable, but will be applied towards the final bill.

The sooner the better! A minimum of 1 week is required before booking, but 2 weeks is preferred. At this time, we are booking up to a year out, so please keep this in mind when booking with us. 

Deposits are non-refundable. Due to unprecedented times, we understand that things can change unexpectedly. Therefore, re-scheduling services are provided and deposits can be applied as credit towards a future event.

Fun fact: did you know latex  is harvested from trees? All of the balloons we use are 100% biodegradable and made of the highest-quality natural latex, sourced from tree sap.

Mock ups are original creations with watermarks. These are available upon request once deposit has been received.

While we understand that creative visions change, once you choose your design and colors--we strongly suggest sticking with your theme. However, we will make adjustments and changes as needed within the scope of your design. Additional fees and charges may be involved. Please note that any and all changes must be finalized 14 days prior to event. 

Of course! We can accommodate extra services within 14 days of your event. An addendum will be added to your contract and additional fees may apply.

Once you finalize the item(s) you want, we ask that you fill out our "Booking Request" form. LI Balloon Queen will then provide you with a finalized invoice which will then include a delivery fee. Delivery fee is determined by location & scope of job & varies per event.  

We do not handle payments of any kind on event day. Please understand there are too many moving parts to keep track of. All payments must be made in FULL two-weeks prior to your event. 

A breakdown service/ "Strike Fee" is required for any event with more than 1 structure. If an event has only 1 structure, clients may opt out of this strike fee, but are expected to dispose of all balloons in an environmentally sound way.  (min $100)

All real flowers are yours to keep! All faux florals are rentals and must be returned to LI Balloon Queen at close of event. However, faux floral designs are available for purchase at an additional price.

We are so excited that you are ready to book the Queen for your event! 

For custom balloon installations --> click here

For rental displays --> click here

For floral designing --> click here